Shipping Policy

​

At Kirana, we carefully prepare and pack each order before sending it to you.

 

Processing Times

 

Orders are generally processed and dispatched within 1–3 business days after payment has been confirmed.

 

Orders placed on weekends or public holidays will be processed on the next business day.

 

During busy periods, promotions or new collection launches, processing may take a little longer.

 

Shipping Within Australia

 

We currently ship to addresses within Australia.

 

Shipping costs will be displayed at checkout before you complete your purchase.

 

Once your order has been dispatched, you will receive shipping or tracking information where available.

 

Delivery Times

 

Delivery times depend on your location and the delivery service used.

 

Please note that delivery estimates are provided as a guide only. Delays caused by postal or courier services are outside Kirana's control.

 

Incorrect Delivery Address

 

Please check your delivery address carefully before completing your order.

 

If you notice an error after placing your order, contact us as soon as possible at info@kiranaclothing.com.au.

 

We will do our best to update the address if the order has not yet been dispatched.

 

Lost or Delayed Parcels

 

If your parcel appears significantly delayed, please contact us and we will assist you with checking its delivery status.

 

If tracking shows that a parcel has been delivered but you cannot locate it, please check around your property and with other household members before contacting the delivery provider.

 

Damaged Orders

 

If your order arrives damaged, please contact us as soon as possible at info@kiranaclothing.com.au and include your order number and photographs of the damage.

 

Your rights under the Australian Consumer Law are not affected by this Shipping Policy.

 

---

 

Kirana

Natural Comfort. Crafted with Care.